How to Use Telehealth Features on NUIQ

In this guide, we'll walk you through the steps to use telehealth features on NUIQ. This guide is applicable for both Mac and Windows users. Additionally, we've included troubleshooting tips to resolve common issues you might face.
Prerequisites :-

• Desktop/Laptop
• Google Chrome Browser

Sections:

• Steps to Use Telehealth Features
• Troubleshooting Tips

Steps to Use Telehealth Features

Step 1: Access NUIQ Telehealth

• Open Chrome and go to NUIQ Notes. And click on the "Telehealth" Button.

Step 2: Screen Sharing Setup

• When prompted by the screen-sharing popup, select the appropriate Chrome tab where your telehealth session is set to occur. You might see a popup like this one:

Step 3: Grant Microphone Permissions

• Click on "Allow" to grant NUIQ access to your microphone.

Additional Steps for Mac Users

• If prompted a second time on a Mac to grant microphone permissions:

Step 4: Start Your Telehealth Session

• Your session will now begin.

Step 5: End Your Telehealth Session

• When you click "Stop," the processing will begin automatically.
• If you reach the maximum recording length of 90 minutes for subscribers, the process will automatically begin.

Step 6: Let NUIQ do the rest

• Be patient while NUIQ is generating your notes. It will take 1-10 minutes depending on recording length.

Troubleshooting Tips

Check Browser Permissions (Mac and Windows)

Chrome

• Click the lock icon next to the website URL in the address bar.
• Make sure "Microphone" is set to "Allow".
• If it's not listed, go to Settings > Privacy and Security > Site Settings > Microphone and ensure the website is allowed to use the microphone.

Check System Preferences (Mac only)

• Go to System Preferences > Security & Privacy > Privacy > Microphone.
• Make sure Chrome is checked to allow access to the microphone.

Clear Browser Cache

• Go to Settings > Privacy and Security > Clear Browsing Data.
• In the "Clear browsing data" window, select the "Cached images and files" checkbox.
• Click "Clear data" to clear the browser cache.

Restart Browser and System

• Restart Chrome and, if necessary, your computer to ensure all settings are properly applied.

Test with Another Browser

• Although only Chrome is supported, you can check the settings in other browsers to ensure they are not interfering.

Disable Extensions

• Disable any Chrome extensions that might be interfering with microphone access.

Update Browser and OS

• Make sure your Chrome browser and your operating system (macOS or Windows) are up to date to ensure compatibility and security.

For more detailed assistance, reach out to NUIQ Support.