Privacy Policy



Introduction

At NuIQ, we are committed to respecting your online privacy and recognizing the need for appropriate protection and management of any personally identifiable information ("Personal Information") and Personal Health Information ("PHI") you share with us while using our product, NuIQ, and its features, including Q Notes, Q Forms, and Q Coach.

Information We Collect

We collect personal identifying information such as your username, name, and email when you create an account with us or contact us directly. We gather general logs of activity like service usage amounts. We may collect non-personal information such as your IP address, browser type, and usage data when you access NuIQ.

Use of Information

We use the collected information to provide, maintain, and improve NuIQ and its features; to respond to your inquiries and support requests; and to communicate with you about updates, promotions, and news.

Data Security, HIPAA Compliance, and PHI Handling

NuIQ adheres strictly to the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA). As such:

  • PHI data is encrypted in transit and at rest, and this information is cached solely for processing and scrubbed from our systems within minutes after delivery to the client.

  • Our employees do not have access to any PHI data, including transcripts and notes, even for troubleshooting purposes. All personnel who may interact with code that handles PHI receive instruction in HIPAA compliance.

  • In the unlikely event of a data breach, we will follow all required steps as set forth by HIPAA for breach notification.


  • User Access and Controls

    Employees have restricted access to any personally identifiable information and no access to PHI. Users retain the right to request the amendment or deletion of their Personal Information.

    Data Sharing and Disclosure

    We do not store PHI and do not share any such information. Metadata may be disclosed if required by law.

    Use of Google Analytics

    Google Analytics helps us understand how our customers use NuIQ, focusing on site traffic and usage patterns.

    Email Marketing

    You may opt out of marketing communications at any time by contacting support@nuiq.com.

    Changes to This Privacy Policy

    We may update this policy and encourage you to review it periodically.

    Payment Information

    We use Stripe for payment processing. They manage all sensitive payment details in compliance with their Privacy Policy.

    Governing Law

    This Privacy Policy and any privacy related issues are governed by the laws of Utah and the United States.

    Contact Us

    For any privacy-related concerns or inquiries, please contact us at support@nuiq.com.