In the burgeoning world of digital therapy, a vital reality looms over therapists and their clients alike—the crucial need for data security, privacy, and compliance. At NuIQ, we are not just aware of this reality but relentlessly adhere to the norms and regulations, including those set forth by the Health Insurance Portability and Accountability Act (HIPAA).
Our commitment encompasses our primary products—Q Notes, Q Forms, and Q Coach. Here's how we exercise rigorous data security with these tools:
Both Q Notes and Q Forms primarily rely on encryption. Whether you're dictating notes during a session or filling out a client's form, every byte of data is encrypted and processed securely. Our robust security measures ensure confidentiality and maintain the integrity of your data.
At NuIQ, we differentiate between the data needed to provide our services and the sensitive data protected under HIPAA. We gather personal identifying information like your username, name, and email for account creation or when you contact us directly. But crucially, we process but do not store any sensitive client data.
When using Q Notes or Q Forms for creating session notes or filling forms, data such as session audio recordings or video recordings are securely processed. However, after generating notes or forms, the original data is immediately and permanently deleted. There is no retention of HIPAA-protected data, more specifically no personally identifiable client information. Although we momentarily process this data for a specific task, it doesn't linger in our databases.
We also maintain logs of general activity like user interaction with our services for usage tracking purposes. Non-personal data—such as IP address, browser type, and usage data—is collected when you access NuIQ. These practices help us refine our offerings and maintain security, and they are designed to respect your privacy while maintaining firm adherence to HIPAA compliance.
Envisioned as an always-available intelligent chatbot coach, Q Coach is in place to offer round-the-clock support while strictly adhering to your instructions and theory of practice. Every conversation within Q Coach is encrypted from end to end, providing trusted communication that protects the client's privacy. An encrypted history is maintained to personalize the assistant better, but this data is inaccessible by any NuIQ employee. We aim to enhance the user experience without compromising confidentiality.
While NuIQ provides a range of support tools for therapists, it's designed to work alongside - not replace - your HIPAA-compliant Electronic Health Record (EHR) systems. Our services—Q Notes, Q Forms, and Q Coach—are intended to streamline portions of your practice that traditionally require a significant amount of manual labor. However, we do not replace or replicate the function of your EHR system—it's an integral part of your practice and essential for secure record-keeping that aligns with HIPPA compliance.
Please let me know if you need any changes or additions!